Microsoft Dynamics 365 Outbound Dialer Solution
Make efficient, compliant outbound contact, using Dynamics 365 Contact Center
What is 4outbound?
4outbound is a set of plugins and APIs that allow you to make outbound contact using other software solutions, including Microsoft Dynamics 365 Contact Center.
Our solutions allow you to easily begin making efficient, compliant outbound contact, and go live with Dynamics 365 Contact Center faster.
4outbound is more than just a dialer. Using our data orchestration and other communications tools, you can easily create the perfect inbound and outbound contact solution for your team’s needs.
Core Functionality
Discover the key functionalities you can pick and choose from when integrating Dynamics 365 Contact Center with 4outbound technology
Data orchestration & campaign management
Enable managers and team leaders to easily create, optimize, and monitor outbound contact campaigns.
Plus, use our contact strategy designer to make the right contact, at the right moment, on the right channel, to deliver better outbound performance.
Compliance control
Ensure compliance with all applicable rules and legislation that affect your business when outbound dialing.
Auto dialing
Make efficient outbound contact, using our powerful preview, progressive, or predictive dialing modes.
Each dialer type is highly configurable depending on the needs of your campaign, and can also be used with other productivity enhancement tools, such as autowrap.
CallGuides – agent UI & workflows
For teams that don’t already have an agent UI, you can use CallGuides to create intuitive workflows that keep your team on-track and on-message, on every single interaction.
MailFlow
Feed inbound emails into agent workflows and deliver efficient, effective responses, using MailFlow by 4outbound.
Why Use 4outbound?
Discover why businesses of all sizes use 4outbound to augment their programmable contact center solution deployments
Proven technology
4outbound facilitates millions of outbound calls each month for a huge range of different contact center teams, including Fortune 500 companies.
Our solutions have been used since 2014 across a wide range of industries and use cases, including financial services, nonprofits, universities, utilities, retail, and more.
Fill functionality gaps
While Microsoft Dynamics 365 Contact Center does give you the ability to place manual outbound calls, for some contact centers, you might want more advanced functionality.
Using 4outbound, you can pick and choose the functionality you need to create the perfect Dynamics 365 Contact Center solution for your team.
Easy to build with
No matter how much customization you want to do, it’s easy to build a custom Dynamics 365 solution using 4outbound technology.
You can use our plugin solutions to go live instantly, or build a more customized solution using our suite of data-driven APIs.
Accelerate your deployment
Building outbound functionality from scratch can be costly and complex.
Using 4outbound, you can instantly get access to the functionality you need, allowing you to go live much more quickly.