Webex Contact Center Outbound Dialer Solution

Outbound data orchestration, campaign management, and auto dialer functionality for Webex Contact Center

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What is 4outbound?

4outbound is a suite of plugins and APIs that enable your contact center to make efficient, compliant outbound contact, using any communications solution – including Webex Contact Center.

Our solutions are used by businesses of all sizes to make quality outbound contact at scale, using CPaaS and contact center solutions such as Twilio, Amazon Connect, and Webex Contact Center.

4outbound logo.

Core Functionality

Learn about the core functionality available to use when integrating 4outbound with Webex

Data orchestration & campaign management

Deliver the right interaction, at the right moment, on the right channel – every single time.

Our contact strategy designer and campaign management tools make it easy to create, monitor, and improve your outbound communications, allowing your team to continually improve their performance, and deliver better outbound results.

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Compliance control

Ensure complete compliance when outbound dialing, no matter the rules and regulations that affect your business.

4outbound has a comprehensive range of compliance controls, such as do-not-call list functionality, allowing you to ensure you get in contact using a compliant method, at a compliant time of day.

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Auto dialing

Make efficient outbound voice contact using 4outbound preview, progressive, or predictive dialing modes.

Dialer settings from one dialing mode can also be used across different dialer types, allowing you to combine the efficiency of predictive dialing with the personalization of preview dialing for example, depending on the needs of your campaign.

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CallGuides – agent UI & workflows

If desired, you can use our CallGuides module to help keep agents focused and on-message, on every single interaction.

CallGuides allow you to easily build custom workflows for different types of interactions your team performs, allowing even brand new agents to become successful from the moment they come on board.

It’s also easy to integrate 4outbound with Webex or other custom user interfaces, if preferred.

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Why Use 4outbound?

Discover why businesses of all sizes use 4outbound to fill outbound functionality gaps when deploying programmable contact center solutions

Proven technology

4outbound technology is used to facilitate millions of outbound interactions each month, across a wide range of industries.

Our technology is used by mid-market and enterprise customers, including Fortune 500 companies, to deliver better outbound dialing results.

4outbound is built by the team at contactSPACE – an ISO 27001 certified organization

Pick and choose necessary functionality

4outbound is a flexible set of plugins and APIs, which you can pick and choose functionality from as-needed.

You can decide exactly which components you want to use from 4outbound, depending on the functionality gaps you’re looking to fill.

Easy to build with and deploy

4outbound is an intuitive, easy solution to build with, designed specifically for developers creating custom software using CPaaS and programmable contact center solutions.

Our plugins can also be used out of the box, allowing you to deploy Webex Contact Center almost instantly.

Go live faster

Using 4outbound, you can go live with Webex faster, and with less cost and complexity, by using our plugins to fill outbound functionality gaps, and avoiding the need to build custom solutions from scratch.

Make efficient, compliant outbound contact – with any communications solution

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