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Email Response

Deliver efficient, quality responses to inbound emails

Learn how you can use MailFlow by 4outbound to help agents better handle customer email requests

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Feed emails into agent workflows

When an inbound email arrives, using MailFlow, you can easily feed it into the agent’s workflow to be handled in between calls.

You can define how emails are prioritized among other bodies of work, such as voice calls, and SMS messages.

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Deliver a quality response

You can use skills-based routing to match the right email with the right agent, based on their individual knowledge.

Once an email arrives with an agent, MailFlow makes it easy to deliver a quality response, on a consistent basis.

Provide agents personalized templates they can use to respond to customers, helping to improve efficiency.

Analyse and improve performance

MailFlow plugs into your contact center’s existing analytics module, or external reporting, making it easy to keep track of how well your team is responding to inbound emails.

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Make efficient, compliant outbound contact – with any communications solution